Frequently Asked Questions - Golf with Flair

Below are the questions we are frequently asked. Scroll down to read them all or use the links below to jump to your specific question.

General Operation Questions

• What are your hours of operation?
• How long does it take to process my order?
• What is your cancellation policy?
• What would cause my order to be delayed?
• What if an item is backordered?
• How do I submit a product review or testimonial?

Gift Certificate Questions

• Do you have gift certificates/gift cards?
• How do I return or exchange something that was purchased with a gift certificate?
• How do your gift certificates work?

Payment Questions

• How can I pay for my order?
• Is it safe to use my credit card to pay for purchases?
• Does Golf with Flair manually process payments?
• How do I pay for my order using a credit card?
• Do you accept international credit cards?
• Do you accept cashiers cheques, money orders and/or bank cheques?
• What sales tax is charged?

Order Status

• Can I make a change to my order?
• When will my order be shipped?
• Has my order been shipped?
• How can I track my order?
• My order never arrived

Returns

• How do I return something?
• How long does it take to receive a refund?

Questions About Golf with Flair

What are your hours of operation?

We are on the Pacific coast of North American therefore we are on Pacific time. Pacific time is 3 hours behind East coast time. i.e. 3 p.m. Pacific Time is 6 p.m. Eastern Time

• Hours: 9 a.m. to 5 p.m. Pacific time
• Days of the week: Monday to Friday
• Closed Canadian holidays.

How long does it take to process my order?

Orders placed before 3 p.m. Pacific time will start to be processed the same day. Orders after this time, on weekends and on Canadian holidays will be processed the next business day.

What is your cancellation policy?

Our cancellation policy is located on our Policies page.

What would cause my order to be delayed?

Your order could be delayed if:

• You did not provide all the information required to process your order.
• We need clarification(s) regarding your order.
• Your payment did not go through with PayPal.
• The item you ordered is suddenly out of stock.

In any of these cases we will contact you right away. We always strive to get orders out as soon as possible.

What if an item is backordered?

Should you choose to order an item which is out of stock you will be given the choice of holding the whole order or shipping the backordered item separately at your expense.

How do I submit a product review or testimonial?

We would love to hear from you about our products and services.

Please use the contact page to send in your product review or testimonial. With your permission, we would love to post it on our website. If you have a picture or video of the product being used we would appreciate that too. You will get full credit for the image or video submitted and of course, your review/testimonial.

Gift Certificates

Do you have gift certificates/gift cards?

We certainly do! Gift certificates can be purchased on our gift certificates page. If you do not see a design you like, contact us and we will make a special one for you.

Policies regarding our gift certificates are listed on our gift certificate policies page.

How do your gift certificates work?

On your gift certificate there is a code. In the shopping cart enter this code to apply it against your total purchase.

For further details about our gift certificates please see our gift certificate policies page.

Paying for Your Order

How can I pay for my order?

You can pay for your order with your PayPal account or credit card.

Do you accept international credit cards?

We accept Visa and Mastercard via PayPal in Canadian or US funds.

Is it safe to use my credit card to pay for purchases?

None of your credit card information is available to us. All payments go through PayPal's secure servers. The only information we receive from PayPal is that the payment is complete and if your address has been confirmed.

Does Golf with Flair manually process payments?

At this time we do not process payments manually.

Do you accept cashiers cheques, money orders and/or bank cheques?

We do not accept physical international cashiers cheques, money order or bank cheques. Why? Because our bank will hold the funds until the payment clears. Waiting for the payment to clear can take months with no specific answer as to when it will clear.

PayPal does allow electronic cheques (echecks). Again, the order will be held until the cheque clears but usually that is few days, assuming everything goes ok on your end.

If you are in Canada please contact us. Arrangements could possibly be made for you to make a bank transfer to pay for your purchase.

How do I pay for my order using a credit card?

A PayPal account is not required to pay by credit card. If you are asked to signup for PayPal during the payment process you have done something wrong when answering the questions.

When you are taken to PayPal (the payment processor we use) on the right you will see the block of information you need to provide to submit your payment via credit card.

Fill out the required information as it appears on your credit card statement to avoid any problems.

Review your information is correct before actually submitting your payment.

What sales tax is charged?

If you live in Canada G.S.T./H.S.T. will be added to your invoice as required by your province. Residents of British Columbia also pay P.S.T.

US customers are not charged tax.

Local taxes (not shown on your invoice), customs and duty fees are not included. These are the responsibility of the purchaser at time of delivery.

Order Status Questions

Can I make a change to my order?

Our cut off time is 3 p.m. Pacific Time on business days. If you send in your change before we process your order that will be alright.

If you sent your order in after 3 p.m. Pacific Time or when we are officially closed contact us immediately by replying to the order confirmation you received. We strive to provide superb service to our customers so we get cracking first thing in the morning or stay late to process orders as quickly as possible.

If you missed catching us before we processed the order we will contact you if there are any additional charges or if the change is not possible. Products that cannot be changed once processed are noted on the website.

When will my order be shipped?

Each product page has a note how long it takes for the order to be processed and produced. Please check the appropriate page.

Has my order been shipped?

When an order is shipped we email you with your original confirmation number in the subject line. If you have checked the page where you ordered the item from for expected processing and production time and still have not heard from us please check the spam folder in your email program first. If there is not an email from us with a notice your order has been shipped please contact us.

How can I track my order?

If you would like to track your order please reply to the order confirmation or order shipped email you received.

My order never arrived

Oh no! That is terrible. Please reply to your order shipped email and we will do our best to track the whereabouts of your order.

Return Questions

How do I return something?

If you would like to return you purchase please review our return policy.

If you would like to return something that was a gift you will need to contact the person who gave you the gift and ask for the order confirmation number they were sent at time of purchase so we can track down the original purchase information. Once you have that review our return policy and then contact us before sending it back.

How long does it take to receive a refund?

Before issuing a refund we will have to receive the returned goods and inspect them for compliance with our return policies. If the returned goods comply we will issue a credit back to the purchaser of the goods via PayPal upon completion of inspection.